Obit/Legal Call Center Account Executive

The Obit/Legal Call Center Account Executive is responsible for the growth of advertising revenue through aggressive prospecting for new business and maximizing sales from outbound and inbound calls. The Obit/Legal position will be responsible for facilitating data entry, billing of obituaries and legal advertising. They will act as a communication liaison between funeral homes, county and state offices, attorneys and all other legal advertisers and the production team and information centers to assure publication of ads in a timely, efficient manner. This professional is a strong communicator, is accurate, and has the ability to understand all our products and rates and provide excellent customer service. This individual is knowledgeable and has the ability to provide advertising solutions to our callers/advertisers in order to upsell and grow their business.

Duties and responsibilities:
  • Prospects for new business and responds to inbound calls, on a daily basis, to achieve revenue goals as well as upsells.
  • Understands the importance of listening, resolving issues and of providing over and above service.
  • Communicates clearly; provide consistently outstanding customer service.
  • Places customer orders in computer systems with 100% accuracy.
  • Researches billing issues and misapplied payments.
  • Recommends process improvements.
Requirements
  • Light digital knowledge
  • Minimum 2 years of successful sales experience required.
  • Advertising sales and knowledge of Internet required.
  • Must have strong consultative selling skills.
  • Excellent communication skills required.
  • Must be detail-oriented and have strong organizational skills.
  • Required to work weekends - Saturdays and Sundays.
  • Bilingual required in Spanish and English
In order to be considered for this position, please submit a current resume and a cover letter outlining your experience and qualifications for this position to cfalcon@mcclatchy.com. The letter should include what work experience prepares you for this position specifically. The cover letter will be used to assess qualifying experience.


Date Posted: 

Wednesday, March 15, 2017